Returns Policy

Lug Policies
2805 Allen Street Suite 113 (returns 213) Dallas, TX. 75204 USA	Phone: 1-888-533-3113 kevin@lugtravel.com Fax: 214-242-2429

» ONLINE ORDER RETURN/EXCHANGE POLICY

» INDIVIDUAL RETURN/EXCHANGE WITH ORIGINAL SALES RECEIPT

» RETAILER RETURN/EXCHANGE POLICY

ONLINE ORDER RETURN/EXCHANGE POLICY
At Lug, our return policy is simple: If you aren’t 100% happy, then we aren’t happy. We want you to be happy and satisfied with your purchase.

RETURNS WITH ORIGINAL SALES RECEIPT OR INVOICE.
Unused merchandise, with original tags and packaging, may be returned within 30 days from the ship date with proof of purchase for a complete refund to the credit card it was purchased on, less the shipping cost, or for an exchange. A 15% restocking fee will be charged on all return merchandise which are not packaged in the original packaging or are missing tags or accessories.

Please allow up to 2 billing cycles from the time we receive your item for your credit to appear on your credit card statement. We do not accept returns or exchanges after 30 days from receipt of purchase. Shipping charges will apply to exchanges.

All returns and exchanges must have a Return Merchandise Authorization number (see below) posted clearly on the outside of the return package or box (NO EXCEPTIONS).

Please fill out the LUG online return form at:
"http://www.lugtravel.com/category/spotlight.return_policy"

or a LUG online exchange form:
"http://www.lugtravel.com/category/spotlight.exchange_policy"

completely enclose appropriate form above with the item(s) you are returning AND send a copy electronically to fiona@lugtravel.com or faxed to 214-731-3152.

Returns and exchanges must be sent by an insured carrier for tracking purposes. Customers must pay all costs related to return shipping. Shipping and handling charges are non-refundable. Your shipment must be sent prepaid. We do not accept C.O.D deliveries or Overnight Express.

Return Address for Packages:
Canadian Customers
LUG CANADA, INC
ATTN: RETURNS PROCESSING
3275 14th Avenue Unit 2
Markham, Ontario, Canada L3R 0H3

US Customers
LUG USA,LLC
ATTN: RETURNS PROCESSING
2805 Allen Street #213
Dallas , Texas 75204

RETURN / EXCHANGE MERCHANDISE AUTHORIZATION NUMBER
A Return/Exchange Merchandise Authorization number is required for all merchandise returns and exchanges and must be clearly posted on the outside of the box or package. To obtain a RMA number, please call 1-888-533-3113 x502 or email Fiona@Lugtravel.com. Please indicate your order number and the specific merchandise being returned or exchanged.

DEFECTIVE MERCHANDISE
If you are unsatisfied with the quality of your purchase, please return via the process mentioned above. Please include the original sales receipt. If the Returns Processing Department deems your return merchandise to be defective, shipping charges related to the return will be credited on the same credit card used for shipping.
Price adjustments on previous purchases are not permitted.

RETURNS WITH A GIFT RECEIPT
A LUG item received as a gift can be exchanged or merchandise credit if it is accompanied by a Gift receipt or Packing slip.

Contact fiona@lugtravel.com to begin the return process and Thank you for shopping at LUG.
INDIVIDUAL RETURN/EXCHANGE WITH ORIGINAL SALES RECEIPT

ATTENTION LUG CUSTOMERS WHO PURCHASED FROM ONE OF OUR RETAILERS

INDIVIDUAL RETURNS OR EXCHANGES
Individual customers who wish to return unused merchandise must return to the original store of purchase. Lug does not accept customer returns on behalf of a retail store.

If you are a customer who is unsatisfied with the quality of your purchase, bring your purchase back to the store of purchase for either a refund, credit or a replacement (depending on the store's policies). If the store is unable to accept the return, please fill out the LUG individual exchange form completely and enclose it with the item that needs to be replaced. Please include the original sales receipt. Note, Lug will not offer any refund or credit memo to individual customers. Lug will only replace your purchase with the same style and color as the original purchase.

All exchanges must have a Return Merchandise Authorization number (see below) posted clearly on the outside of the return package or box (NO EXCEPTIONS). Exchanges must be sent by an insured carrier for tracking purposes. Customers must pay all costs related to returning their merchandise to Lug. Shipping and handling charges are non-refundable. Your shipment must be sent prepaid. We do not accept C.O.D deliveries or Overnight Express.

If the Returns Processing Department deems your merchandise to be defective, we will send out a replacement to you.

Please completely fill out the LUG individual exchange form provided by the link below and enclose it with the item(s) you are returning for exchange AND send a copy electronically to fiona@lugtravel.com or faxed to 214-731-3152.

All exchanges must have a Return Merchandise Authorization number (see below) posted clearly on the outside of the return package or box (NO EXCEPTIONS).

LUG product exchange/replacement request form:
"http://www.lugtravel.com/category/spotlight.exchange_policy"

EXCHANGE ADDRESS FOR PACKAGES:
Canadian Customers
LUG CANADA, INC
ATTN: RETAILER RETURNS PROCESSING
3275 14th Avenue Unit 2
Markham, Ontario, Canada L3R 0H3

US Customers
LUG USA,LLC
ATTN: RETAILER RETURNS PROCESSING
2805 Allen Street #213
Dallas , Texas 75204

RETURN / EXCHANGE MERCHANDISE AUTHORIZATION NUMBER

A Return/Exchange Merchandise Authorization number is required for all merchandise returns and exchanges and must be clearly posted on the outside of the box or package. To obtain a RMA number, please call 1-888-533-3113 x502 or email fiona@Lugtravel.com Please indicate your order number and the specific merchandise being returned or exchanged.

RETAILER RETURN/EXCHANGE POLICY

Attention Lug Retailers

RETAILER RETURNS OR EXCHANGES
Unused merchandise, with original tags, may be returned within 30 days from the ship date for a credit or for an exchange. A 15% restocking fee will be charged on all return and exchange merchandise. An additional 10% restocking fee will be charged on all merchandise with tags not in original condition and/or missing poly bags. Retailer must pay all costs related to return/exchange shipping. Shipping and handling charges are non-refundable.

If your customer is unsatisfied with the quality of their purchase, please contact us directly. A call tag may be issued to retrieve the defective merchandise from your store. If the LUG Retailer Returns Processing Department deems your return merchandise to be defective, a credit or exchange will be offered.

Please allow up to 1 billing cycle from the time we receive your item(s) for your credit to appear on your account. You will receive a copy of the credit memo via fax or email. We do not accept returns or exchanges after 30 days from receipt of purchase. Shipping charges will apply to exchanges.

Please contact Andrew in our office for the LUG retailer US or CDN return/exchange form and enclose it with the item(s) you are returning AND send a copy electronically to andrew@lugtravel.com or faxed to 214-731-3153.

Return Address for Packages:
Canadian Customers
LUG CANADA, INC
ATTN: RETAILER RETURNS PROCESSING
3275 14th Avenue Unit 2
Markham, Ontario, Canada L3R 0H3

US Customers
LUG USA,LLC
ATTN: RETAILER RETURNS PROCESSING
2805 Allen Street #213
Dallas , Texas 75204

RETURN / EXCHANGE MERCHANDISE AUTHORIZATION NUMBER
A Return/Exchange Merchandise Authorization number is required for all merchandise returns and exchanges and must be clearly posted on the outside of the box or package. To obtain a RMA number, please call 1-888-533-3113 x506 or email andrew@lugtravel.com. Please indicate your order number and the specific merchandise being returned or exchanged.

Should you have any questions, please contact Andrew at 1-888-533-3113 x506 or email Andrew@lugtravel.com.